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Our eye care pledge. We

• believe that everyone has the right to better eyesight.
• promise to give you clinical excellence in the comfort of your own home.
• endeavour to always be courteous and caring, from the first phone call down to your aftercare appointments.
• understand the importance of your personal space and will always behave respectfully in your home.
• will listen carefully to your needs and concerns and never try and sell you unwanted products or services.
• welcome the attendance of individuals’ relatives at the time of an eye test.
• endeavour to book your first appointment within 24 hours of receiving your enquiry.
• endeavour to deliver your glasses speedily – and within 14 days.
• will provide a full aftercare service and free repairs.
• offer a no quibble guarantee. If you are at all unhappy with our service, we will refund any payments made, in full.