Professional Eye Care Quality Standards
i) Service Level Agreement
Healthcall Optical Services will:
- provide high quality, personalised and professional eye care and optical services for housebound eye patients which respect the patient's dignity and wishes at all times
- ensure every patient receives an eye examination compatible with the regulations appropriate to their individual needs and which fulfils the duty of care of the optometrist towards the patient.
- utilise suitable portable equipment to enable the optometrist to deliver the best possible eye care to the patient
- undertake to provide comprehensive aftercare, glasses delivery and free repair service to all their patients
- generate care home reports, appropriate patient referrals and carry out all administrative requirements in the processing of necessary NHS paperwork
Healthcall Optical Services operates an efficient automatic patient recall system for eye care patients in line with the recommendations of the Department of Health and The College of Optometrists.
Healthcall Optical Services welcome the attendance of individuals' relatives at the time of an eye care examination and no private glasses orders will be processed without the express permission of the individuals' relative or Power of Attorney.
Standard services provided by Healthcall Optical Services are the naming of spectacles (with the patient's name, spectacle type and date of testing), and the delivery of Optical Awareness Training for your staff.
Clinical Governance
Healthcall Optical Services operate a robust clinical governance process and all our optometrists are regularly audited enabling us to monitor the standard of work and record keeping. We actively promote and encourage continued learning for all our clinical staff.
All customer facing personnel are checked by the Criminal Records Bureau. They are chosen for their empathy with the elderly and those with disabilities. Our staff also undergo a certified programme provided by the Alzheimer's Society.
We notify the local Primary Care Trust/Health Boards of every nursing/residential home at which we are the service provider. This process ensures the appropriate use of Department of Health funding and is a regulatory process by each Primary Care Trust/Health Boards.
Click here to view the code of practice for domiciliary eyecare providers.